If you already use our products or just decide to try it, you could have some questions. We value your time and want you to get the answers in quickest and easiest way. Therefore we provide several means of product support:
- 30 day money back guarantee
To insure that you are never charged for software that does not meet your requirements Paragon Software Group offers a 30 day money-back guarantee on all Paragon software applications.
- On-line Knowledge Base
quickest and easiest way to get answers - product FAQs. We have analyzed queries to our Support Department and created this Knowledge Base. It contains answers to many categorized questions (Pre-Sales, Update/Upgrade, Registration, Software Problems, etc) concerning Product Name and other Paragon products. And we are continuously improving its content to provide our customers with complete and up to date answers for actual questions and problems.
- Free Technical Support via e-mail
For Personal Edition:
- within 30 days after day of placing order
- 5 business days guaranteed reply time
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For Professional Edition:
- within 60 days after day of placing order
- 2 business day guaranteed reply time
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How to get the Support:
Refer to the Paragon Knowledge Base to solve the problem. If you cannot find the desired information Knowledge Base Wizard helps you write the E-mail request to our Support Department.
Paragon Premium Support Service:
Paragon Premium Support Service minimizes efforts, saves your time and resources plus increases efficiency at the same time. Dedicated support engineers bring professional support, knowledge and expertise to Your organization for business critical or highly customized environments.
Premium Support Service ensures that Your products run reliable and includes guidance, training, problem solution and customization up to one year for one price.
Benefits you will receive include the following and more:
- computer life cycle management and qualified assistance
- value of investment return
- tailored support service
- critical and highly customized environments management
- guidance, training, problem solution and customization
Read more....
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