Partition Manager 8.5

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Send Log Files

The program allows the user to simplify the procedure of sending support requests to the Paragon Support Team. In case of having difficulties with handling the program, the user, with the help of this very function, can address the company support engineers and provide them with all the information they need such as disk layout, performed operations, etc. in order to tackle the encountered problem. Information of that kind is stored in Log files.

In order to start the operation the user should take the following steps:

1. Call the Send Log Files dialog in the Main menu: Tools > Send Log Files

2. Give a detailed description on the encountered problem.

By clicking the Send button the built-in mail client will generate a template request with attached compressed log files and then send it to the Paragon Support Team.

Log Files

Log files are simple textual files that can be opened by any text editor. There are several log files automatically generated by the program:

Stubact.log	Contains in-depth information on parameters and performance of all operations carried out by the program
Pwlog.txt	Besides brief overview on operations it also contains detailed information about the state of all hard disks
Cdb.log	Contains low-level information on the CD/DVD devices used in the system
BioNTlog.txt or Bio95log.txt	It is an OS-dependent supplementary log file derived from Bioxx.dll. It may contain valuable information on Windows family operating systems

Log files do not contain any confidential information on the operating system settings or the user documents.

The Send Log Files function is only available when outgoing mail server (SMTP) and the user e-mail address are properly set. To learn more about it please consult the Settings Overview chapter.

Some features may be unavailable in the version of the product you have. To learn more about it please consult the Partition Manager Editions chapter.